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Relativity is seeking a Technical Support Application Analyst to provide specialized support within their Workflow vertical, assisting customers with workflow-related issues. The role requires strong customer service skills and offers flexible scheduling within a fully remote environment, along with competitive benefits.
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Job Summary
The Workflow Application Analyst provides specialized support within the Workflow vertical, assisting customers with front-end workflow-related issues and questions.
This role requires strong customer service skills, attention to detail, and a commitment to continuous learning and collaboration, operating under a flexible schedule for 24/7 global coverage.
Relativity offers comprehensive benefits including health, dental, and vision plans, parental leave, flexible work arrangements, and training investment.
Matching Summary
Match Score: 75
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Relativity is seeking a Technical Support Application Analyst to provide specialized support within their Workflow vertical, assisting customers with workflow-related issues. The role requires strong customer service skills and offers flexible scheduling within a fully remote environment, along with competitive benefits.
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Salary
Base: 82000-122000PLN; Bonus/Equity: annual performance bonus and long-term incentives; Benefits: Comprehensive health, dental, and vision plans, Parental leave, Flexible work arrangements
Skills & Requirements
Must-have
Relativity user interface and features
Customer service and communication skills
Salesforce ticketing system experience
eDiscovery industry knowledge
Flexible schedule and shift work
Nice-to-have
Continuous learning and collaboration
Strategic guidance for customers
Empowerment and authentic selves
Driving customer satisfaction improvements
Key Requirements
Minimum 1 year of experience in Relativity
RCA Certification recommended
Relativity Professional Titles preferred within 6 months