Customer Support Specialist Ii - Mon-fri - Shared Services - Monterrey
Uber Freight
Monterrey, Mexico
On-site
Advanced english verbal and written skills
2 years customer interaction experience
Monday to friday 14:00-23:00 schedule
Uber Freight is seeking a Customer Support Specialist II for their Monterrey Center of Excellence. The role focuses on supporting U.S. and Canada operations through effective problem-solving, communication, and relationship management with carriers and customers
Job Summary
Join the Monterrey Center of Excellence to support U.S. and Canada operations through accurate shipment data entry and exception resolution.
The role requires working an alternate schedule from Monday through Friday between 14:00 and 23:00 to assist with escalations.
Candidates must exercise empathy while communicating with carriers and customers to resolve delivery issues efficiently.
Matching Summary
Match Score: 85
Uber Freight is seeking a Customer Support Specialist II for their Monterrey Center of Excellence. The role focuses on supporting U.S. and Canada operations through effective problem-solving, communication, and relationship management with carriers and customers.
Skills & Requirements
Must-have
Advanced English verbal and written skills
2 years customer interaction experience
Monday to Friday 14:00-23:00 schedule
Onsite work in Monterrey Mexico
Problem solving and decision making
Nice-to-have
Empathy and understanding of carrier perspectives
Process improvement idea generation
Cooperative professional stakeholder relationships
Ability to prioritize urgent issues quickly
Key Requirements
Advanced English proficiency required
2 years customer interaction experience or bachelor's degree with 1 year experience
Must be located in Monterrey, Mexico for onsite work