Customer Banking Specialist - Grafton

CommBank

Grafton, Australia
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs

Job Summary

  • As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs.
  • You will support customers with enquiries, maintenance on accounts and process applications for credit products.
  • You will complete Financial Health Checks to assess customers’ financial needs and identify any changes.

Matching Summary

As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Financial Health Checks
  • Demonstrate in-branch technology
  • Problem solve and provide solutions
  • Champion risk-adverse culture

Nice-to-have

  • Interest in building a career
  • Improving financial wellbeing
  • Holistic customer solutions

Key Requirements

  • Proven experience delivering exceptional Customer Service
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Act with integrity
  • Place the customer at the centre
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter