Consumer Care Lead

Resmed

Sydney, Australia
Gold standard of customer experience
Monitor team workflows
Guide needs-based support
Resmed pioneers innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives

Job Summary

  • Resmed pioneers innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives.
  • Monitor team workflows to ensure all service level agreements (SLAs) are met and objectives, key results (OKRs) are achieved.
  • We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

Matching Summary

Resmed pioneers innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives.

Skills & Requirements

Must-have

  • gold standard of customer experience
  • monitor team workflows
  • guide needs-based support
  • manage escalations
  • product subject matter expert

Nice-to-have

  • solution-focused
  • customer-centric
  • growth mindset
  • peer to peer coaching
  • diverse and inclusive culture

Key Requirements

  • demonstrated success handling complex enquiries
  • understanding of consumer law
  • demonstrated problem solving ability
  • demonstrated ability to achieve targets
  • outstanding communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter