As a Strategy & Control Manager in the Contact Center Tribe, you will operate at the intersection of strategy, financial control and execution, acting as a trusted advisor to the Tribe leadership team
Job Summary
As a Strategy & Control Manager in the Contact Center Tribe, you will operate at the intersection of strategy, financial control and execution, acting as a trusted advisor to the Tribe leadership team.
You will ensure comprehensive budget ownership and performance control of the contact center operations, including monthly required calculations and forecasts for internal and external stakeholders.
ING offers flexibility, a restaurant card, on-site amenities, health and life insurance, flexible remuneration, company shuttles, banking benefits, and a 360º care of the employee.
Matching Summary
As a Strategy & Control Manager in the Contact Center Tribe, you will operate at the intersection of strategy, financial control and execution, acting as a trusted advisor to the Tribe leadership team.
Skills & Requirements
Must-have
Strategy and Financial Control
Budget Ownership and Performance Control
Data Analysis and Reporting
Stakeholder Management
Leadership and Team Management
Nice-to-have
Thrives in high-pressure environments
Comfortable working with ambiguity
Proactive and resilient mindset
Experience in call center environments
Key Requirements
Master’s degree in Mathematics, Finance/Accounting, or Economics
Minimum of 5 years of experience within a bank or financial institution
Strong analytical and data-driven mindset
Excellent financial and budget control capabilities
Proven ability to perform in high-pressure environments