Lead and manage the UX Design team while supporting the Capita Pensions Digital Customer Experience and Client Consulting teams in delivering market-leading digital and engagement experiences
Job Summary
Lead and manage the UX Design team while supporting the Capita Pensions Digital Customer Experience and Client Consulting teams in delivering market-leading digital and engagement experiences.
Oversee the Customer Experience (CX) team and their activities, including customer journey mapping, service blueprinting, persona development, behaviour change and wider CX initiatives.
In return, you’ll have a genuine impact on our customers and play a key role in shaping the future of customer experience.
Matching Summary
Lead and manage the UX Design team while supporting the Capita Pensions Digital Customer Experience and Client Consulting teams in delivering market-leading digital and engagement experiences.
Skills & Requirements
Must-have
End-to-end customer experience ownership
Lead UX Design team
GDS aligned outcomes at scale
Customer journey mapping
Service blueprinting
Persona development
Axure/Figma experience
Nice-to-have
Advocate for exceptional customer experiences
Strategic thinking and creative insight
Passionate about design and solving problems
Builds relationships across internal teams
Volunteering for charity partners
Key Requirements
Experience of line managing a team of UX Designers
Good practical knowledge of accessibility standards
Advanced proficiency with design tools (Figma, Axure, Sketch, XD)