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Auto Club Enterprises (ACE) is seeking a Senior Salesforce Technical Lead/Architect with extensive experience in Salesforce ecosystems, particularly in Service Cloud and Field Service Lightning (FSL). The role emphasizes leading large-scale CRM transformations, integrating AI solutions, and collaborating in Agile environments while promoting continuous improvement.
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Job Summary
The role serves as the technical engine driving large-scale CRM transformation across Emergency Roadside Services and Backoffice Operations.
Candidates will lead AI/Agentforce initiatives to embed intelligent automation into service, contact center, and field operations workflows.
The company offers remarkable benefits including health coverage, a 401(K) plan with match, pension, tuition assistance, and paid parental leave.
Matching Summary
Match Score: 75
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Auto Club Enterprises (ACE) is seeking a Senior Salesforce Technical Lead/Architect with extensive experience in Salesforce ecosystems, particularly in Service Cloud and Field Service Lightning (FSL). The role emphasizes leading large-scale CRM transformations, integrating AI solutions, and collaborating in Agile environments while promoting continuous improvement.
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Salary
Base: $132,600.00 - $176,900.00; Bonus/Equity: Incentive program based on performance; Benefits: Health, dental, vision, 401(K), pension, tuition assistance
Skills & Requirements
Must-have
Salesforce Service Cloud expertise
Field Service Lightning implementation
LWC, Aura, and Apex programming
Enterprise API and MuleSoft integration
Agile SAFe or Scrum methodology
DevOps CI/CD pipeline management
Nice-to-have
Experience with Agentforce and Einstein AI
Background in insurance or roadside assistance
Integration with Genesys contact center platforms
Familiarity with Guidewire core systems
AWS cloud-based AI/analytics exposure
Passion for continuous learning in automation
Key Requirements
Extensive years of experience in Salesforce implementations
Deep expertise in Service Cloud and FSL
Strong background in data modeling and security
Hands-on experience with SOQL/SOSL and batch jobs
Proven track record in multi-cloud implementations
Ability to lead cross-functional teams effectively