The primary responsibility is to serve as the main point of contact for a portfolio of Riskonnect clients, ensuring satisfaction and driving growth
Job Summary
The primary responsibility is to serve as the main point of contact for a portfolio of Riskonnect clients, ensuring satisfaction and driving growth.
The company offers extensive career development opportunities including 2,700+ leadership training courses and a culture that promotes internal advancement.
Success in this role requires managing renewals, identifying upsell opportunities, and collaborating with cross-functional teams to deliver data-driven insights.
Matching Summary
The primary responsibility is to serve as the main point of contact for a portfolio of Riskonnect clients, ensuring satisfaction and driving growth.
Skills & Requirements
Must-have
5+ years in customer-facing role
Enterprise Software or SaaS experience
Stakeholder relationship management
Client adoption improvement plans
Renewal and retention strategy execution
Nice-to-have
Empathy for customers and value-driven mindset
Analytical and process-oriented thinker
8+ years of experience in Insurance industry
Strong written and verbal communication skills
Ability to analyze customer behavior
Key Requirements
5+ years in customer-facing role within Enterprise Software or SaaS
Experience tracking action items for 20-30 enterprise clients
Proven skills in remote stakeholder relationship management
8+ years of experience in Insurance or SaaS industry preferred