Customer Success Lead

JOHNSON CONTROLS

Bangalore, India
Hybrid
8+ years it service delivery experience
Sla management and ownership
Stakeholder relationship building

Skills & Requirements

Must-have

  • 8+ years IT service delivery experience
  • SLA management and ownership
  • Stakeholder relationship building
  • Incident escalation management
  • Global offshore delivery models

Nice-to-have

  • ITIL certification or equivalent
  • Matrixed organization experience
  • Vendor and multi-supplier environments
  • Root cause analysis expertise
  • Process standardization skills

Key Requirements

  • 8+ years in IT service delivery
  • Strong SLA and incident management background
  • Experience with global delivery models
  • Senior stakeholder relationship management

Work Rights

Not specified

Tailored Resume

Cover Letter