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Customer Success Lead
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JOHNSON CONTROLS
Bangalore, India
Hybrid
8+ years it service delivery experience
Sla management and ownership
Stakeholder relationship building
Skills & Requirements
Must-have
8+ years IT service delivery experience
SLA management and ownership
Stakeholder relationship building
Incident escalation management
Global offshore delivery models
Nice-to-have
ITIL certification or equivalent
Matrixed organization experience
Vendor and multi-supplier environments
Root cause analysis expertise
Process standardization skills
Key Requirements
8+ years in IT service delivery
Strong SLA and incident management background
Experience with global delivery models
Senior stakeholder relationship management
Work Rights
Not specified
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