Equipment Supervisor, Customer Service

Abbott

Lake Mary, Florida, United States
Base: $78,000.00 – $156,000.00; bonus/equity: not ...
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Monitor dashboards and kpis daily
Evaluate root causes and anticipate impacts
Create and optimize documented processes
** Abbott is seeking an Equipment Supervisor for their Customer Service team in Lake Mary, Florida, to lead a group of representatives focused on enhancing the customer journey in the Heart Failure division. The ideal candidate should have a Bachelor's degree, at least six years of relevant experience, and strong leadership abilities to train and motivate staff while ensuring compliance with regulatory standards. **

Job Summary

  • The position leads a team of Customer Service Representatives within the USD Division of Abbott, requiring the supervisor to train, motivate, and coach employees to continuously improve quality and productivity.
  • Responsibilities include overseeing the end-to-end customer journey, monitoring KPIs, providing coaching through 1:1 check-ins, and making informed decisions to improve customer experience.
  • Abbott offers a comprehensive benefits package including career development, medical coverage, retirement savings plan, tuition reimbursement, and is recognized as a great place to work globally.

Matching Summary

Match Score: 75

** Abbott is seeking an Equipment Supervisor for their Customer Service team in Lake Mary, Florida, to lead a group of representatives focused on enhancing the customer journey in the Heart Failure division. The ideal candidate should have a Bachelor's degree, at least six years of relevant experience, and strong leadership abilities to train and motivate staff while ensuring compliance with regulatory standards. **

Salary

Base: $78,000.00 – $156,000.00; Bonus/Equity: Not specified; Benefits: Medical coverage, retirement savings plan, tuition reimbursement

Skills & Requirements

Must-have

  • Monitor dashboards and KPIs daily
  • Evaluate root causes and anticipate impacts
  • Create and optimize documented processes
  • Build strong relationships with internal partners
  • Lead with a solution-first mindset
  • Set clear expectations and personalized benchmarks

Nice-to-have

  • Work in a fast-paced changing environment
  • Maintain positive and cooperative communications
  • Ability to hold others accountable

Key Requirements

  • Bachelor's Degree in related field
  • Minimum of 6 years of experience
  • Supervisory experience
  • Experience working in a broader enterprise/cross division business unit model
  • Demonstrated ability to train and mentor others

Work Rights

Not specified

Tailored Resume

Cover Letter