Technical Support Engineer

F5

Auckland, New Zealand
Competitive pyy; comprehensive benefits; not speci...
Hybrid
5 years professional technical support experience
Bachelor's degree in computer science or equivalent
Hands-on experience with tcp/ip and osi model
F5 is seeking a Technical Support Engineer in Auckland, New Zealand, to provide remote technical assistance on F5 solutions, ensuring high customer satisfaction. The ideal candidate will have significant experience in technical support, strong troubleshooting skills, and a background in networking and cybersecurity

Job Summary

  • The Technical Support Engineer provides remote technical assistance on F5 solutions to internal and external customers while ensuring high customer satisfaction.
  • Employees benefit from a hybrid working mode, career growth opportunities, and a culture of diversity and inclusion.
  • The role requires maintaining schedule adherence and effectively managing case escalations to tier 3 engineering services.

Matching Summary

Match Score: 85

F5 is seeking a Technical Support Engineer in Auckland, New Zealand, to provide remote technical assistance on F5 solutions, ensuring high customer satisfaction. The ideal candidate will have significant experience in technical support, strong troubleshooting skills, and a background in networking and cybersecurity.

Salary

Competitive pay; Comprehensive benefits; Not specified

Skills & Requirements

Must-have

  • 5 years professional technical support experience
  • Bachelor's degree in computer science or equivalent
  • Hands-on experience with TCP/IP and OSI Model
  • Proficiency with UNIX/Linux operating systems
  • Strong customer service skills for corporate clients

Nice-to-have

  • Siebel CRM system experience
  • Multiple language skills
  • Level 301 certification in core module area
  • Experience with VMware hypervisors
  • Network Security knowledge including DDoS and VPN

Key Requirements

  • 2nd Tier Academic Degree preferred
  • Level 201 certification expected in core expertise
  • Fluency in English required
  • Ability to work under limited instructions

Work Rights

Not specified

Tailored Resume

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