Principal Customer Success Manager - Veza

ServiceNow

Denver, United States
Base: $133,600 - $233,800; bonus/equity: variable/...
Remote
12+ years managing complex enterprise customers
Executive engagement with cio/ciso stakeholders
Proven track record driving renewals and expansion
The Principal Customer Success Manager owns the end-to-end success of a portfolio of 8-10 strategic enterprise customers within the Veza identity security platform

Job Summary

  • The Principal Customer Success Manager owns the end-to-end success of a portfolio of 8-10 strategic enterprise customers within the Veza identity security platform.
  • This role requires extreme ownership to drive executive alignment, realized business value, and renewal readiness while operating as a leadership-caliber individual contributor.
  • Candidates will benefit from joining a pivotal moment in the industry where Veza's AI-native Access Graph combines with ServiceNow's AI Control Tower to enforce end-to-end identity security.

Matching Summary

The Principal Customer Success Manager owns the end-to-end success of a portfolio of 8-10 strategic enterprise customers within the Veza identity security platform.

Salary

Base: $133,600 - $233,800; Bonus/Equity: Variable/incentive compensation and equity when applicable; Benefits: Health plans, 401(k) match, ESPP, flexible time away

Skills & Requirements

Must-have

  • 12+ years managing complex enterprise customers
  • Executive engagement with CIO/CISO stakeholders
  • Proven track record driving renewals and expansion
  • Orchestration of cross-functional internal resources
  • Strategic account planning and risk mitigation

Nice-to-have

  • Identity Governance and Administration experience
  • Privileged Access Management domain knowledge
  • Zero Trust program implementation background
  • Compliance initiative expertise (SOX, ISO, NIST)
  • Security transformation project experience

Key Requirements

  • 12+ years experience in SaaS or platform organizations
  • Demonstrated ownership of large multi-threaded accounts
  • Strong business and financial acumen connecting adoption to ROI
  • Executive-level communication skills and presence

Work Rights

Not specified

Tailored Resume

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