Member Experience Manager

EōS Fitness

West Jordan, Utah, US
Hourly: $15 - $17 usd; benefits: competitive pyy +...
On-site
Proven customer service experience
Front-line leadership skills
Billing issue resolution
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
  • The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while maintaining facility standards.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.

Salary

Hourly: $15 - $17 USD; Benefits: Competitive pay plus vacation, holiday, and sick pay; Perks: Free membership, 401(k) matching, Daily Pay

Skills & Requirements

Must-have

  • Proven customer service experience
  • Front-line leadership skills
  • Billing issue resolution
  • Member retention strategies
  • Facility operations support

Nice-to-have

  • Fitness industry knowledge
  • Empathy and solution-oriented mindset
  • Social media platform proficiency
  • Fast-paced environment adaptability
  • Team motivation capabilities

Key Requirements

  • Must pass background check
  • Obtain CPR certification within 30 days
  • Complete EōS Ethos and Customer Service Training within 30 days
  • Ability to lift more than 40 lbs
  • Experience in fitness or hospitality preferred

Work Rights

Not specified

Tailored Resume

Cover Letter