Senior Manager, Customer Engagement Measurement & Insights

Bristol Myers Squibb

Hyderabad, India
50% onsite
Omnichannel engagement measurement frameworks
Customer interaction data analysis
Test-and-learn strategies execution
Develop measurement frameworks to assess effectiveness of omnichannel engagement across field, CRM, paid media, owned digital, and third-party channels

Job Summary

  • Develop measurement frameworks to assess effectiveness of omnichannel engagement across field, CRM, paid media, owned digital, and third-party channels.
  • Design and execute test-and-learn strategies including A/B tests, lift studies, and incrementality experiments across customer engagement tactics.
  • Contribute to development of reusable analytics frameworks and measurement templates that scale across brands.

Matching Summary

Develop measurement frameworks to assess effectiveness of omnichannel engagement across field, CRM, paid media, owned digital, and third-party channels.

Skills & Requirements

Must-have

  • omnichannel engagement measurement frameworks
  • customer interaction data analysis
  • test-and-learn strategies execution
  • advanced analytics techniques application
  • Python or R programming expertise

Nice-to-have

  • elevate analytical capabilities
  • supportive culture
  • transforming patients' lives through science

Key Requirements

  • Bachelor’s degree in data science, Analytics, Statistics, Economics, or a related field
  • 10+ years of hands-on experience in advanced analytics or data science
  • Deep understanding of HCP and patient omnichannel journeys
  • Strong expertise in attribution and impact measurement
  • Experience with test and learn frameworks for omnichannel tactics
  • Proficiency with Python or R for analytical modeling and data transformation
  • Experience with cloud-based analytics environments

Work Rights

Not specified

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