HighLevel is seeking a Director of Customer Retention to lead their retention engine, focusing on customer experience, success, and operational excellence. The ideal candidate should have a strong background in customer lifecycle management and team leadership within high-growth environments
Job Summary
The role involves leading HighLevel's retention engine across early adoption, de-escalation, frontline care, and customer value realization.
You will partner closely with cross-functional teams to ensure customers achieve success in their critical first 90 days.
HighLevel is a global, remote-first organization with over 2,000 team members that values initiative, clarity, and execution.
Matching Summary
Match Score: 85
HighLevel is seeking a Director of Customer Retention to lead their retention engine, focusing on customer experience, success, and operational excellence. The ideal candidate should have a strong background in customer lifecycle management and team leadership within high-growth environments.
Skills & Requirements
Must-have
Customer lifecycle management expertise
Churn prevention and retention strategy
High-performing team building and scaling
Early adoption and value realization focus
Cross-functional partnership for success
Nice-to-have
Deep expertise in customer experience
Energized by helping customers find value
Balanced mindset of strategy and operations
Experience in high-growth environments
Passion for empowering teams
Key Requirements
Director-level experience in customer retention
Proven track record in churn prevention
Experience developing managers and scaling programs