Associate Telecommunications Engineer- Salt Lake City Office

WGU

Salt Lake City, UT, US
Base: $65,500.00 - $98,300.00; bonus/equity: eligi...
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Genesys cloud experience preferred
Cloud-based telephony and cti knowledge
Sip/voip phones and protocols expertise
** WGU is seeking an Associate Telecommunications Engineer for its Salt Lake City office. This role involves supporting telephony and cloud-based contact center systems, requiring technical expertise in telecommunications and a strong customer service orientation. **

Job Summary

  • The Associate Telecommunications Engineer will implement, diagnose, and repair telephony and cloud-based contact center issues for the university.
  • This role requires creating and managing Genesys Cloud workflows, IVRs, and user roles while ensuring platform uptime and efficient problem resolution.
  • Candidates must be willing to work in the Salt Lake City office four days per week and live within a 50-mile radius of the specified location.

Matching Summary

Match Score: 75

** WGU is seeking an Associate Telecommunications Engineer for its Salt Lake City office. This role involves supporting telephony and cloud-based contact center systems, requiring technical expertise in telecommunications and a strong customer service orientation. **

Salary

Base: $65,500.00 - $98,300.00; Bonus/Equity: Eligible for bonuses; Benefits: Medical, dental, vision, retirement savings plan, flexible paid time off

Skills & Requirements

Must-have

  • Genesys Cloud experience preferred
  • Cloud-based telephony and CTI knowledge
  • SIP/VoIP phones and protocols expertise
  • IVR and QoS standards understanding
  • Call recording technology familiarity

Nice-to-have

  • Strong customer focus and interpersonal skills
  • Ability to work autonomously under tight deadlines
  • Experience with Agile, Scrum, or ITIL methodologies
  • Project management and data analysis skills

Key Requirements

  • 1 year of experience in contact center administration
  • Associate's Degree or equivalent relevant experience
  • Solid understanding of contact center/telecommunications concepts

Work Rights

Not specified

Tailored Resume

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