Technical Support Specialist

6sense

Pune, India
Not specified; not specified; health coverage, pyi...
On-site
5-6 years customer support experience
3+ years sql knowledge and experience
Experience with map and crm-salesforce
6sense is seeking a Technical Support Specialist in Pune, India, to enhance customer satisfaction by resolving technical issues and analyzing data. The company values integrity, teamwork, and continuous growth, fostering a culture where employees can thrive

Job Summary

  • The role involves analyzing, tracking, and resolving customer issues promptly to ensure high client satisfaction.
  • Candidates must possess strong verbal and written communication skills to describe technical concepts to non-technical audiences.
  • Employees enjoy benefits including health coverage, paid parental leave, stock options, and access to LinkedIn Learning.

Matching Summary

Match Score: 85

6sense is seeking a Technical Support Specialist in Pune, India, to enhance customer satisfaction by resolving technical issues and analyzing data. The company values integrity, teamwork, and continuous growth, fostering a culture where employees can thrive.

Salary

Not specified; Not specified; Health coverage, paid parental leave, generous PTO, stock options

Skills & Requirements

Must-have

  • 5-6 years customer support experience
  • 3+ years SQL knowledge and experience
  • Experience with MAP and CRM-Salesforce

Nice-to-have

  • Experience with Google Analytics
  • Knowledge of Salesforce integrations
  • Experience in a SaaS environment
  • Experience with ticketing systems SFDC and JIRA

Key Requirements

  • 5-6 years software application support experience
  • 3+ years SQL proficiency
  • Experience with MAP and CRM-Salesforce platforms

Work Rights

Not specified

Tailored Resume

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