Connect And Assure Specialist

093

Not specified; not specified; benefits include 18 ...
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Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Case or account management experience
** The Connect and Assure Specialist position at nbn offers an opportunity to contribute to building Australia's digital infrastructure. The role requires technical knowledge of telecommunications and strong customer service skills, with a focus on managing business customer orders and incidents to enhance the customer experience. **

Job Summary

  • The role involves managing end-to-end ownership of business customer orders and incidents to drive timely outcomes and a strong customer experience.
  • Candidates must possess solid technical knowledge of telecommunications technologies including FTTN/B, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • nbn offers equal employment opportunities, great training, true flexible working arrangements, and is recognized as a WORK180 Endorsed Employer for Women.

Matching Summary

Match Score: 75

** The Connect and Assure Specialist position at nbn offers an opportunity to contribute to building Australia's digital infrastructure. The role requires technical knowledge of telecommunications and strong customer service skills, with a focus on managing business customer orders and incidents to enhance the customer experience. **

Salary

Not specified; Not specified; Benefits include 18 weeks paid parental leave and flexible working arrangements

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Case or account management experience
  • Business customer operational support
  • Stakeholder communication skills

Nice-to-have

  • Customer empathy and engagement
  • Organisational and decision-making skills
  • Continuous process improvement mindset
  • Flexible working arrangements
  • Inclusive workplace culture

Key Requirements

  • Full working rights in Australia required
  • Experience supporting business customers in operational environments
  • Sound decision-making within defined processes

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter