Knowledge of windows mac or linux operating systems
Support help desk knowledge
Troubleshooting and problem-solving skills
This role serves as a gateway into IT for individuals without prior tech experience, focusing on personality and people skills
Job Summary
This role serves as a gateway into IT for individuals without prior tech experience, focusing on personality and people skills.
Employees will receive extensive training on Microsoft 365, Excel, and various platforms while earning certifications from Google Cloud, Azure, and Microsoft.
The position offers a 'start here, go anywhere' career path with opportunities to move into escalation teams or senior technical roles.
Matching Summary
This role serves as a gateway into IT for individuals without prior tech experience, focusing on personality and people skills.
Skills & Requirements
Must-have
Knowledge of Windows Mac or Linux operating systems
Support help desk knowledge
Troubleshooting and problem-solving skills
Customer support knowledge
Active listening with flexibility
Nice-to-have
Growth mindset for professional development
Customer-focused approach to success
Inclusive and borderless work style
Interest in technology without prior experience
Ability to adapt to customer needs
Key Requirements
2+ years experience in customer service or technical support role (Preferred)
Willingness to work night shifts or rotational shifts
Willingness to work from office under hybrid model