Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation
Job Summary
Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation.
Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options.
An opportunity to work on transformative projects with key G2000 clients and co-create with leaders in strategy, industry experts, and business intelligence professionals.
Matching Summary
Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation.
Skills & Requirements
Must-have
Amazon Connect
AWS Lambda and Lex bots
AWS contact center
Contact center technology landscape
AWS Cloud platform and services
Nice-to-have
Living Marketing
Connected Commerce
Next-Generation Customer Care
Responsible business integration
Boundaryless collaboration
Key Requirements
Minimum 5 year(s) of experience
BE/B Tech/ M Tech/MBA from a Tier 1 or Tier 2 institute
Seasoned techno-functional professional
Minimum 5 years of experience in delivering SaaS or PaaS projects