Manager, Service Management- Hyderabad (hybrid)

Syneos Health

Hyderabad, India
Hybrid
Manage technical services service management operations
Lead teams in delivering technical services
Resolve technical issues and ensure service quality
The Manager of Service Management is responsible for managing and overseeing Technical Services Service Management (TSSM) operations, including supervising professional employees and/or IT service supervisors and/or Vendors

Job Summary

  • The Manager of Service Management is responsible for managing and overseeing Technical Services Service Management (TSSM) operations, including supervising professional employees and/or IT service supervisors and/or Vendors.
  • The role involves leading teams in delivering Technical Services, setting strategic directions, resolving technical issues, and ensuring service quality.
  • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.

Matching Summary

The Manager of Service Management is responsible for managing and overseeing Technical Services Service Management (TSSM) operations, including supervising professional employees and/or IT service supervisors and/or Vendors.

Skills & Requirements

Must-have

  • Manage Technical Services Service Management operations
  • Lead teams in delivering Technical Services
  • Resolve technical issues and ensure service quality
  • Oversee outsourced support service providers
  • Ensure compliance with ITIL best practices

Nice-to-have

  • Champion a ‘shift-left’ approach
  • Drive a self-service strategy
  • Collaborate with internal and external clients

Key Requirements

  • 6 years related experience
  • ITIL Foundation Certificate

Work Rights

Not specified

Tailored Resume

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