Lab Client Services Specialist

Intermountain Health

Ogden, Utah, US
Base: $17.86 - $23.22; bonus/equity: not specified...
Onsite
Communicate test results
Provide collection instructions
Handle inbound calls
The Lab Client Services Specialist position at Intermountain Health in Ogden, Utah, involves serving as the primary contact for clinicians and patients regarding laboratory services. The role entails communicating test results, providing information, and troubleshooting inquiries while maintaining patient confidentiality

Job Summary

  • This position serves as the voice of Laboratory Services and is the primary contact for clinicians, patients, and clients.
  • The team is responsible for calling test results to clinicians and taking inbound calls to provide test information, collection instructions, supply requests and testing results.
  • We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Matching Summary

Match Score: 75

The Lab Client Services Specialist position at Intermountain Health in Ogden, Utah, involves serving as the primary contact for clinicians and patients regarding laboratory services. The role entails communicating test results, providing information, and troubleshooting inquiries while maintaining patient confidentiality.

Salary

Base: $17.86 - $23.22; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Communicate test results
  • Provide collection instructions
  • Handle inbound calls
  • Make outbound calls
  • Navigate multiple computer systems
  • Maintain accurate documentation

Nice-to-have

  • De-escalate stressful situations
  • Work collaboratively with caregivers
  • Organize and prioritize workload
  • Maintain patient confidentiality

Key Requirements

  • HS Diploma or equivalent
  • Experience in a customer support role
  • Experience in a healthcare or clinical setting
  • Telephone customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter