In_senior Manager_agentic Contact Center Delivery_agentic Automation_advisory_bangalore

pwc.is

Not specified
Contact center transformation
Chatbots and voicebots
Client stakeholder management
PwC is seeking a Senior Manager for its Agentic Automation practice, focusing on Contact Center Transformation. The role requires extensive experience in presales and solution design, along with strong client management skills to implement AI-led automation solutions

Job Summary

  • At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients.
  • We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life.
  • A career within Agentic Automation practice will enable you to help organizations unlock enterprise insights and drive significant business outcomes through advanced data analytics.

Matching Summary

Match Score: 85

PwC is seeking a Senior Manager for its Agentic Automation practice, focusing on Contact Center Transformation. The role requires extensive experience in presales and solution design, along with strong client management skills to implement AI-led automation solutions.

Skills & Requirements

Must-have

  • Contact Center Transformation
  • Chatbots and Voicebots
  • Client Stakeholder Management
  • Project Delivery and Implementation
  • AI-led Contact Center Solutions
  • Contact Center Operations Knowledge

Nice-to-have

  • Accepting Feedback
  • Agile Methodology
  • Analytical Thinking
  • Coaching and Feedback
  • Business Process Automation
  • Communication Skills

Key Requirements

  • 10-15 years experience in presales or contact center transformation
  • Experience managing senior business and IT stakeholders
  • Hands-on expertise with Kore.ai, Uniphore, Amazon Connect, Google CCAI, NICE platforms
  • MBA or Bachelor of Engineering degree

Work Rights

Not specified

Tailored Resume

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