Customer Experience Advisor | S1 | Retail Banking | Glasgow As Branch

Santander

Glasgow, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Onsite
Outstanding customer service delivery
Effective communication with customers
Day-to-day transactions and queries
Santander is seeking a Customer Experience Advisor for their Glasgow AS Branch, focusing on delivering exceptional customer service in retail banking. The role involves assisting customers with transactions, queries, and providing solutions while working in a supportive team environment

Job Summary

  • Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
  • As a Customer Experience Advisor, you will be a listener and problem solver, assisting customers with transactions, technology, and protecting them against fraud and scams.
  • Santander offers a starting salary of £25,000 plus a £500 annual cash allowance, 25 days' holiday, pension contributions, and a range of wellbeing and global growth opportunities.

Matching Summary

Match Score: 85

Santander is seeking a Customer Experience Advisor for their Glasgow AS Branch, focusing on delivering exceptional customer service in retail banking. The role involves assisting customers with transactions, queries, and providing solutions while working in a supportive team environment.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days holiday plus bank holidays, pension, voluntary healthcare, protection benefits, share plans, staff product discounts, wellbeing support, family leave

Skills & Requirements

Must-have

  • outstanding customer service delivery
  • effective communication with customers
  • day-to-day transactions and queries
  • customer fraud and scam protection
  • acting as first point of contact

Nice-to-have

  • going above-and-beyond for customers
  • flexible, can-do approach to work
  • openness to a broad range of activities
  • ability to grow, adapt and change

Key Requirements

  • Proven ability to deliver outstanding customer service
  • Ability to communicate effectively with customers
  • Right to work in the UK

Work Rights

Right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter