Digital Fraud Inwards Inbound

756

Sydney, Australia
Hybrid
High volume call centre environment
Handling inbound and outbound calls
Digital fraud detection analysis
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected

Job Summary

  • The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
  • This is a phone based customer service role supporting customers who are victims of Digital Fraud.
  • Success in this role requires emotional resilience, strong communication skills, and the ability to remain calm under pressure.

Matching Summary

The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.

Skills & Requirements

Must-have

  • High volume call centre environment
  • Handling inbound and outbound calls
  • Digital fraud detection analysis
  • Work from home 80%
  • Rotating roster required

Nice-to-have

  • Passion to inspire customer confidence
  • Think outside the box
  • Perform well in ambiguous environment

Key Requirements

  • 12-month max term contract
  • Based in Sydney
  • In office attendance for first 12 weeks
  • Requires emotional resilience

Work Rights

Not specified

Tailored Resume

Cover Letter