Ensures a smooth transition from day to night community operations through contributing to an exceptional 24/7 resident experience, delivering outstanding customer service, whilst maintaining the highest standards of safety and cleanliness within the community
Job Summary
Ensures a smooth transition from day to night community operations through contributing to an exceptional 24/7 resident experience, delivering outstanding customer service, whilst maintaining the highest standards of safety and cleanliness within the community.
Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs) and ensures all relevant Company policies and procedures are actioned effectively.
Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls and maintains the incident log, ensuring the Community Manager is informed of all incidents.
Matching Summary
Ensures a smooth transition from day to night community operations through contributing to an exceptional 24/7 resident experience, delivering outstanding customer service, whilst maintaining the highest standards of safety and cleanliness within the community.
Skills & Requirements
Must-have
Exceptional 24/7 resident experience
Outstanding customer service
Highest standards of safety
Cleanliness within the community
Reception and administration support
Key management and lock outs
Responding to booking enquiries
Managing common amenity areas
Minor maintenance issue resolution
Safe and secure environment
Incident log maintenance
Positive community relationships
Nice-to-have
Role model demonstrating core values
Smooth running of social events
Encouraging resident engagement
Flexible approach to work
Awareness of Health and Safety compliance
Key Requirements
Must have experience with basic lock and key issues
Must have experience with basic heating and radiator problems
Must have experience with basic power supply problems
Must be able to fix leaks through isolating water supply