Conseiller Client (f/h) - Service Client - Abidjan - Bilingue (fr/en)

Concentrix

Abidjan, CIV
Base: fixed remuneration; bonus/equity: performanc...
Bilingual french english
Customer problem resolution
Brand image promotion
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Your main role will be to be the privileged point of contact for our clients, accompanying prospects and clients in solving problems or providing information.
  • At Concentrix, we make the development of our talents a priority, offering a fixed salary associated with a performance bonus, a language bonus, and flexible hours.

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Salary

Base: Fixed remuneration; Bonus/Equity: Performance bonus, Language bonus; Benefits: Flexible hours, Free shuttles

Skills & Requirements

Must-have

  • Bilingual French English
  • Customer problem resolution
  • Brand image promotion
  • Customer satisfaction ambassador
  • Digital tools proficiency

Nice-to-have

  • Positive attitude
  • Natural curiosity for technology
  • Team player
  • Proactive communication

Key Requirements

  • Perfect mastery of French and English
  • Excellent communication skills
  • Organized and autonomous
  • Digital tools proficiency
  • Online selection test
  • Telephone selection
  • Individual interview

Work Rights

Not specified

Tailored Resume

Cover Letter