Vertex Inc is seeking a Strategic Customer Success Manager with extensive experience in customer-facing roles and a strong understanding of tax technology and ERP systems. The ideal candidate will act as a trusted advisor to strategic customers, driving adoption and ensuring value from Vertex's tax solutions
Job Summary
This role serves as a senior-level trusted advisor for Vertex's most strategic customers to ensure maximum long-term value from tax solutions.
The position requires deep technical expertise in ERP platforms like SAP, Oracle, and Microsoft Dynamics combined with transaction tax system knowledge.
Candidates must demonstrate the ability to manage complex enterprise accounts while influencing product strategy through cross-functional collaboration.
Matching Summary
Match Score: 85
Vertex Inc is seeking a Strategic Customer Success Manager with extensive experience in customer-facing roles and a strong understanding of tax technology and ERP systems. The ideal candidate will act as a trusted advisor to strategic customers, driving adoption and ensuring value from Vertex's tax solutions.
Salary
Base: $114,500.00 - $148,800.00; Bonus/Equity: Eligible for Vertex Bonus Plan (VOB), sales commission/bonus, and/or equity grants; Benefits: Not specified
Skills & Requirements
Must-have
10+ years professional experience
8+ years customer-facing roles
ERP platform knowledge SAP Oracle Dynamics
Transaction tax systems expertise
Enterprise account management skills
Nice-to-have
Vertex or similar tax platform experience
Big Four consulting background
CPA CMI or PMP certification
Technical familiarity with Unix Linux SQL
Strong executive presentation abilities
Key Requirements
10+ years total professional experience
8+ years in customer-facing or applications support
4+ years project management in ERP environments
Bachelor's degree or equivalent experience
Demonstrated expertise in automated tax architectures