Monitors trade activities such as sell-in/sell-out data, estimated inventory levels, etc. and maintains tracking logs to help ensure commercial agreements are respected, any anomalies are recognized and escalated appropriately
Job Summary
Monitors trade activities such as sell-in/sell-out data, estimated inventory levels, etc. and maintains tracking logs to help ensure commercial agreements are respected, any anomalies are recognized and escalated appropriately.
Acts as the Country Lead for the Service Cloud customer request management system for Canada, representing the Canadian Commercial Trade operations perspective with cross-functional stakeholders; maintaining platform governance, ensuring timely triage and escalation, and driving adherence to SLAs.
Identifies continuous improvement opportunities across processes and systems, demonstrating expertise in optimization and data analytics with ability to design improvements and coordinate implementation with local or global teams as necessary.
Matching Summary
Monitors trade activities such as sell-in/sell-out data, estimated inventory levels, etc. and maintains tracking logs to help ensure commercial agreements are respected, any anomalies are recognized and escalated appropriately.
Skills & Requirements
Must-have
sell-in/sell-out data monitoring
Service Cloud customer request management
Customer Link content management
EDI customer onboarding
Commercial Trade operational KPIs
internal communications and information management
Nice-to-have
research-intensive biopharmaceutical company
innovative health solutions
leading-edge science
diverse, talented, and committed people
inclusive environment
Key Requirements
2+ years experience in business operations or supply chain
University degree preferred or equivalent experience