Bilingual Contact Center Rep Ii, Digital Services

TD Bank

Ottawa, Ontario, Canada
Base: $45,700 - $61,000 cad; bonus/equity: not spe...
On-site
Exceptional customer experience
Digital banking products and services
Financial transactions
TD Bank is seeking a Bilingual Contact Center Representative II for their Digital Services team in Ottawa, Ontario. The role focuses on delivering exceptional customer experiences, providing financial advice, and supporting business growth through effective communication and problem-solving skills

Job Summary

  • Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions.
  • Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth.
  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

Matching Summary

Match Score: 85

TD Bank is seeking a Bilingual Contact Center Representative II for their Digital Services team in Ottawa, Ontario. The role focuses on delivering exceptional customer experiences, providing financial advice, and supporting business growth through effective communication and problem-solving skills.

Salary

Base: $45,700 - $61,000 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Exceptional customer experience
  • Digital banking products and services
  • Financial transactions
  • Bilingual English & French

Nice-to-have

  • Cross-sell opportunities
  • Teamwork and positive environment
  • Process improvement suggestions

Key Requirements

  • 1+ years of relevant experience
  • High School diploma or Undergraduate degree
  • Bilingual in English & French

Work Rights

Not specified

Tailored Resume

Cover Letter