Client Support Specialist – Dec 2025 / May 2026 Grads
ADP
Louisville, Kentucky, United States
On-site
Bachelor's degree in required field
Customer service environment experience
Strong oral and written communication skills
The Client Service Specialist serves as the primary contact for retirement plan services, ensuring optimal service delivery and client satisfaction
Job Summary
The Client Service Specialist serves as the primary contact for retirement plan services, ensuring optimal service delivery and client satisfaction.
Responsibilities include troubleshooting plan issues, communicating compliance testing results, and assisting clients with year-end regulatory requirements.
Candidates must demonstrate strong listening skills and the ability to learn proprietary system tools while functioning in a fast-paced environment.
Matching Summary
The Client Service Specialist serves as the primary contact for retirement plan services, ensuring optimal service delivery and client satisfaction.
Skills & Requirements
Must-have
Bachelor's Degree in required field
Customer service environment experience
Strong oral and written communication skills
Microsoft Office proficiency
Ability to work overtime during peak seasons
Nice-to-have
ADP payroll and 401(k) experience preferred
Knowledge of compliance testing and legislative requirements
Experience with proprietary systems like Omni Plus
Strong presentation and relationship-building skills
Proactive approach to client retention strategies
Key Requirements
Bachelor's Degree (Dec 2025 or May 2026 grads preferred)
At least one year of customer service or HR/HRIS experience
Availability to work overtime hours during peak seasons