Guest Reception Supervisor

Montage International

**
Guest registration and billing
Supervise and mentor staff
Resolve guest opportunities
** Montage International seeks a Guest Reception Supervisor to lead the front desk operations at their resort, focusing on guest check-in and checkout processes while supervising and mentoring staff. The ideal candidate will have a background in hotel front desk operations and supervisory experience, alongside strong communication and problem-solving skills. **

Job Summary

  • The Guest Reception Supervisor is responsible for orchestrating and expediting the resort guest check-in and checkout process at the hotel Front Desk.
  • Supervise, coach, and mentor the Guest Reception Agents ensuring the correct sequence of events for proper registration and checkout of guests.
  • Resolve any guest opportunity to ensure complete guest satisfaction.

Matching Summary

Match Score: 75

** Montage International seeks a Guest Reception Supervisor to lead the front desk operations at their resort, focusing on guest check-in and checkout processes while supervising and mentoring staff. The ideal candidate will have a background in hotel front desk operations and supervisory experience, alongside strong communication and problem-solving skills. **

Skills & Requirements

Must-have

  • Guest registration and billing
  • Supervise and mentor staff
  • Resolve guest opportunities
  • Conduct pre-shift meetings

Nice-to-have

  • Warm and sincere welcome
  • Training tool for agents
  • Recognize outstanding performance

Key Requirements

  • High school or equivalent education
  • Two years hotel front desk experience
  • Supervisory experience preferred
  • Basic computational ability
  • Basic computer skills

Work Rights

Not specified

Tailored Resume

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