Collection Representative

Mass General Brigham Incorporated

Base: $17.71 - $25.28phly; bonus/equity: not speci...
Fully remote
Epic billing systems expertise
Patient account resolution
Hipaa privacy compliance
Mass General Brigham is a not-for-profit organization supporting patient care, research, teaching, and community service with a focus on exceptional care

Job Summary

  • Mass General Brigham is a not-for-profit organization supporting patient care, research, teaching, and community service with a focus on exceptional care.
  • The Collection Representative role involves initiating contact with guarantors, resolving account issues, and providing excellent customer service to enhance the guarantor’s experience.
  • The company offers competitive base pay, comprehensive benefits, career advancement opportunities, and values ethical conduct, integrity, and teamwork.

Matching Summary

Mass General Brigham is a not-for-profit organization supporting patient care, research, teaching, and community service with a focus on exceptional care.

Salary

Base: $17.71 - $25.28/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits and recognition programs

Skills & Requirements

Must-have

  • Epic billing systems expertise
  • Patient account resolution
  • HIPAA privacy compliance
  • Automated Call Distribution (ACD) experience
  • Customer service in healthcare collections
  • Payment plan management

Nice-to-have

  • Bilingual Spanish/English
  • Knowledge of medical billing and insurance processing
  • Team collaboration and positive attitude
  • Problem-solving and organizational skills

Key Requirements

  • High School diploma or GED equivalent
  • 1-3 years healthcare customer service or collections experience
  • Knowledge of MGB Credit & Collection and Financial Assistance Policies
  • Compliance with Massachusetts collections regulations
  • Effective communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter