Administration Broker

FirstRand

Bloemfontein, South Africa
Customer service
Service level agreements
Product knowledge
Provide required support and services to both internal and external stakeholders to ensure continuous service to customers within agreed service level agreements

Job Summary

  • Provide required support and services to both internal and external stakeholders to ensure continuous service to customers within agreed service level agreements.
  • Drive product sales based on customer coverage and engage with relevant stakeholders to upsell the product.
  • Propose improvements on internal processes that impact service levels and customer satisfaction within area of accountability.

Matching Summary

Provide required support and services to both internal and external stakeholders to ensure continuous service to customers within agreed service level agreements.

Skills & Requirements

Must-have

  • customer service
  • service level agreements
  • product knowledge
  • process improvement
  • stakeholder engagement

Nice-to-have

  • adaptable and curious
  • sales driven
  • client-centric
  • collaborative environment

Key Requirements

  • FAIS accredited qualification/Degree
  • 5 years Senior Underwriting experience
  • RE5 DOFA statement
  • 2-3 years Administration Broker experience
  • Not an unrehabilitated insolvent

Work Rights

Not specified

Tailored Resume

Cover Letter