End User Support Manager

Logistics Specialist Jobs In Norfolk

National Harbor, MD, US
$84,900 - $178,400; bonus/equity: not specified; b...
Hybrid
Itil best practices
Service desk experience
Incident management in servicenow
CACI is seeking an experienced End User Support Manager to manage operations for a service desk and end user support team

Job Summary

  • CACI is seeking an experienced End User Support Manager to manage operations for a service desk and end user support team.
  • The ideal candidate will have extensive experience in applying ITIL best practices to service delivery.
  • This position is hybrid, with 3 days a week required onsite at the National Harbor, MD.

Matching Summary

CACI is seeking an experienced End User Support Manager to manage operations for a service desk and end user support team.

Salary

$84,900 - $178,400; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • ITIL best practices
  • service desk experience
  • incident management in ServiceNow

Nice-to-have

  • excellent customer service
  • strong relationships with stakeholders
  • self-directed and results driven

Key Requirements

  • BA/BS and 10 years of relevant experience
  • DHS EOD Eligible
  • ITIL Certification

Work Rights

Not specified

Tailored Resume

Cover Letter