Nam Hr Connect Inquiry Management Specialist

Workforcity

Hr connect inquiry management
Customer support to employees and managers
Hr systems direct access
The HR Connect NAM Inquiry Management Specialist is an entry-level position responsible for providing operations support services, including but not limited to; customer support to employees and managers on HR related topics

Job Summary

  • The HR Connect NAM Inquiry Management Specialist is an entry-level position responsible for providing operations support services, including but not limited to; customer support to employees and managers on HR related topics.
  • Responsibilities include supporting case inquiry management, acting as an instructor on systems and self-service options, and fulfilling client necessities while providing an exceptional client experience.
  • The role requires assessing risk, driving compliance with laws and policies, and acting as an SME for HR Delivery Pillar processes.

Matching Summary

The HR Connect NAM Inquiry Management Specialist is an entry-level position responsible for providing operations support services, including but not limited to; customer support to employees and managers on HR related topics.

Skills & Requirements

Must-have

  • HR Connect Inquiry Management
  • customer support to employees and managers
  • HR systems direct access
  • contact center environment
  • exceptional client experience
  • compliance with applicable laws
  • clear and concise written and verbal communication

Nice-to-have

  • demonstrating particular consideration for the firm's reputation
  • applying sound ethical judgment
  • managing and balance incoming workload

Key Requirements

  • Bachelor’s degree/University degree or equivalent experience
  • Intermediate/Advance English level
  • Proficient in Microsoft Office
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills

Work Rights

Not specified

Tailored Resume

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