Customer Success Manager, Sme & Growth, South Korea

AIRWALLEX

Seoul, South Korea
Not specified in the job description.
1-3 years sales or service experience
Strong verbal and written korean
Strong verbal and written english
Airwallex is seeking a Customer Success Manager for the SME & Growth team based in Seoul, South Korea. The role focuses on building customer relationships, driving product adoption, and identifying upselling opportunities, requiring strong communication skills in Korean and English, along with an analytical mindset

Job Summary

  • The role involves building relationships with existing customers to ensure they receive the tools and support needed to achieve their goals.
  • You will act as the bridge between the customer and the Airwallex team, driving product adoption and identifying opportunities for upselling.
  • Airwallex is a unified payments and financial platform valued at US$8 billion that empowers over 200,000 businesses worldwide.

Matching Summary

Match Score: 85

Airwallex is seeking a Customer Success Manager for the SME & Growth team based in Seoul, South Korea. The role focuses on building customer relationships, driving product adoption, and identifying upselling opportunities, requiring strong communication skills in Korean and English, along with an analytical mindset.

Skills & Requirements

Must-have

  • 1-3 years sales or service experience
  • Strong verbal and written Korean
  • Strong verbal and written English
  • Client activation experience
  • Analytical mindset for data interpretation

Nice-to-have

  • Startup and fintech industry experience
  • Salesforce platform proficiency
  • Experience managing large customer base
  • Cross-border payments knowledge
  • Ability to drive upselling and cross-selling

Key Requirements

  • 1-3 years proven experience in sales or service
  • Bilingual fluency in Korean and English required
  • Demonstrated experience in client activation

Work Rights

Not specified

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