Job Summary

• The Customer Success Coordinator is a senior-level position responsible for providing front-line consultative customer service via phone and e-mail to customers (e.g., law firms, corporations).
• Proactively manage the full-life cycle of the order process and identify cross-selling opportunities to promote additional offerings to meet our customer needs.
• Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Matching Summary

Salary

Base: $52,300.00 - $89,350.00 USD; Bonus/Equity: Eligible for Bonus; Benefits: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave

Skills & Requirements

Key Requirements

• Bachelor’s degree or equivalent experience
• 2-3 years B2B client/customer service experience
• obtain a FinCEN ID within 7 days
• comply with Corporate Transparency Act

Work Rights