Carrier Global Corporation is seeking a Director of Customer Experience to lead strategic initiatives in customer engagement and operational excellence. The ideal candidate will have substantial experience in customer experience leadership and a strong analytical skill set to optimize customer interactions across the organization
Job Summary
The role involves defining and executing a global CX roadmap aligned with business objectives and growth priorities.
Carrier is committed to creating innovations that bring comfort, safety, and sustainability to life through intelligent climate solutions.
Employees are eligible for comprehensive benefits including health care, retirement plans, and up to 15 days of paid vacation.
Matching Summary
Match Score: 85
Carrier Global Corporation is seeking a Director of Customer Experience to lead strategic initiatives in customer engagement and operational excellence. The ideal candidate will have substantial experience in customer experience leadership and a strong analytical skill set to optimize customer interactions across the organization.
Salary
Base: $143,000.00 - $286,000.00 annually; Bonus/Equity: Short-term cash incentives subject to plan requirements; Benefits: Health Care, Retirement, Paid Time Off, Tuition Assistance
Skills & Requirements
Must-have
10+ years in customer experience leadership
Global CX strategy and roadmap definition
Process mapping and operational excellence
NPS, CES, CSAT, and digital adoption metrics
Cross-functional collaboration with IT and Supply Chain
Nice-to-have
MBA in Operations or related field
Background in manufacturing or hardware ecosystems
Experience with AI and automation initiatives
High emotional intelligence and cultural inclusivity
Proven success in matrixed environments
Key Requirements
Bachelor's degree required
10+ years in customer experience or service operations