Senior Director Information Technology

NewYork-Presbyterian

New York, New York, United States
$245,000-$305,000/annual; not specified; not speci...
Enterprise it service management (itsm)
24x7 network operations center (noc)
Itsm platform modernization
This role oversees all enterprise IT Service Management (ITSM) processes, the IT Service Desk, and a 24x7 Network Operations Center (NOC) that proactively monitors infrastructure, applications, and connected devices to prevent service disruption and ensure continuity of critical clinical, academic, and research operations

Job Summary

  • This role oversees all enterprise IT Service Management (ITSM) processes, the IT Service Desk, and a 24x7 Network Operations Center (NOC) that proactively monitors infrastructure, applications, and connected devices to prevent service disruption and ensure continuity of critical clinical, academic, and research operations.
  • The Senior Director plays a pivotal role in modernizing service management platforms, elevating the service experience, and creating an enterprise capability that increases workforce productivity through automation, self-service, AI‑driven knowledge, and intuitive support workflows.
  • Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life.

Matching Summary

This role oversees all enterprise IT Service Management (ITSM) processes, the IT Service Desk, and a 24x7 Network Operations Center (NOC) that proactively monitors infrastructure, applications, and connected devices to prevent service disruption and ensure continuity of critical clinical, academic, and research operations.

Salary

$245,000-$305,000/Annual; Not specified; Not specified

Skills & Requirements

Must-have

  • enterprise IT Service Management (ITSM)
  • 24x7 Network Operations Center (NOC)
  • ITSM platform modernization
  • Service Desk evolution
  • operational excellence
  • mission-critical systems

Nice-to-have

  • AI-driven knowledge
  • continuous learning culture
  • respect, belonging, and inclusion
  • employee engagement

Key Requirements

  • Bachelor’s degree in IT, Computer Science, Engineering
  • 10+ years IT operations leadership experience
  • Proven ITSM platform management experience
  • Experience leading 24x7 operational teams
  • Strong knowledge of ITIL
  • Master’s degree preferred
  • ITIL v4 certification preferred

Work Rights

Not specified

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