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F5 is seeking a Desktop Support Specialist II to provide advanced technical support for end users globally, focusing on security-centric services for both PC and Apple hardware. The role emphasizes collaboration, problem-solving, and maintaining security standards, with responsibilities including installation, troubleshooting, and user education on modern productivity tools.
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Job Summary
The role delivers advanced, security-centric technical support to F5 end users globally via phone, email, and in-person interactions.
Responsibilities include managing PC and Apple hardware, operating systems, and modern productivity tools like O365, Slack, and Zoom while ensuring compliance with security policies.
F5 fosters a human-first, diverse global team where collaboration is essential and every team member is empowered to make impactful contributions.
Matching Summary
Match Score: 75
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F5 is seeking a Desktop Support Specialist II to provide advanced technical support for end users globally, focusing on security-centric services for both PC and Apple hardware. The role emphasizes collaboration, problem-solving, and maintaining security standards, with responsibilities including installation, troubleshooting, and user education on modern productivity tools.
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Salary
Base: $44,000.00 - $66,000.00; Bonus/Equity: Incentive compensation, bonus, restricted stock units offered; Benefits: Comprehensive benefits package available
Skills & Requirements
Must-have
Windows and MacOS hardware support
Intune and Jamf device management
ServiceNow ticketing system usage
O365 Teams Zoom Slack administration
MFA and cloud connectivity troubleshooting
TCP/IP LAN and WiFi network knowledge
Nice-to-have
Strong diplomatic communication skills
Knowledge base article creation experience
Collaborative global team environment
Proactive security best practices sharing
Root cause analysis expertise
Key Requirements
Associate degree or equivalent experience required
2-3 years supporting technology in fast-paced environment