Client Relations Specialist

Case Law Reporter

San Jose, CA, USA
Base: $56,200 - $93,700 (ohio); $59,200 - $98,600 ...
Hybrid
Resolve customer issues
Answer product questions
Provide guidance and training
As a Client Relations Specialist, you will work closely with customers to resolve issues and answer questions, gaining a deep understanding of the premier Legal Analytics™ product

Job Summary

  • As a Client Relations Specialist, you will work closely with customers to resolve issues and answer questions, gaining a deep understanding of the premier Legal Analytics™ product.
  • Responsibilities include assisting users with inquiries, becoming an expert user, providing solutions for client satisfaction, and acting as a voice-of-the-customer to the Product Engineering Team.
  • The company offers a healthy work/life balance with numerous wellbeing initiatives, including flexible working hours, health benefits, retirement benefits, and family benefits.

Matching Summary

As a Client Relations Specialist, you will work closely with customers to resolve issues and answer questions, gaining a deep understanding of the premier Legal Analytics™ product.

Salary

Base: $56,200 - $93,700 (Ohio); $59,200 - $98,600 (US National); Bonus/Equity: Not specified; Benefits: Health, Retirement, Wellbeing, Insurance, Family, Spending Accounts

Skills & Requirements

Must-have

  • Resolve customer issues
  • Answer product questions
  • Provide guidance and training
  • Handle customer inquiries via phone, chat, email
  • Act as voice-of-the-customer
  • Collaborate with internal teams

Nice-to-have

  • Adapt to new technology
  • Explain complex legal concepts
  • Work-life balance initiatives
  • Promote inclusion and diversity

Key Requirements

  • BA/BS required
  • JD or MLS strongly preferred
  • Equivalent legal industry knowledge and experience required
  • Experience as attorney or in legal field required
  • Experience with legal research tools
  • Must be willing to work 9-5 pm PST

Work Rights

Not specified

Tailored Resume

Cover Letter