Customer Service Lead

Island Trees Veterinary Hospital

Sharon, MA, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
Client service & communication
Patient records & technology
Leadership & supervision
This leadership role blends exceptional client service with team supervision and operational support

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support.
  • As both a Client Service Representative and Supervisor, you will serve as the first and last point of contact for our clients while guiding and supporting the reception team to ensure outstanding client and patient experiences.
  • We offer a competitive compensation and benefits package including: Pay up to $22 per hour (based on experience) Bonus pay opportunities Medical, Dental & Vision Insurance 401(k) with matching options Paid Time Off CE Allowance Employee Pet Discounts Life Insurance Flexible scheduling options.

Matching Summary

This leadership role blends exceptional client service with team supervision and operational support.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • Client Service & Communication
  • Patient Records & Technology
  • Leadership & Supervision
  • Answer phone calls and emails
  • Process billing transactions
  • Recruit, onboard, and train

Nice-to-have

  • Passionate veterinary receptionist
  • Teaching and mentoring others
  • Positivity and accountability
  • Motivated, energetic, compassionate
  • Team-oriented work environment

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service
  • At least 1 year veterinary experience
  • 1-2 years leadership experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter