Technology Service Analyst, As

Deutsche Bank UK

Pune, India
On-site
Level 1 application support
Troubleshooting and resolving application problems
Itil processes
Deutsche Bank is seeking a Technology Service Analyst in Pune, India, responsible for providing Level 1 application support and ensuring smooth operations of internal and external applications. The role requires strong problem-solving and communication skills, with a focus on customer service and technical issue resolution

Job Summary

  • The Level 1 Application Support Specialist plays a critical role in ensuring the smooth and efficient operation of Deutsche Bank's various internal and external applications.
  • Responsibilities include diagnosing, troubleshooting, and resolving basic application problems, escalating complex issues to higher-level support teams, and providing customer service.
  • The role involves liaising with global stakeholders and vendors to deliver technological solutions as part of yearly book of work.

Matching Summary

Match Score: 80

Deutsche Bank is seeking a Technology Service Analyst in Pune, India, responsible for providing Level 1 application support and ensuring smooth operations of internal and external applications. The role requires strong problem-solving and communication skills, with a focus on customer service and technical issue resolution.

Skills & Requirements

Must-have

  • Level 1 Application Support
  • Troubleshooting and resolving application problems
  • ITIL processes
  • Incident and change management
  • Knowledge base articles
  • Liaising with global stakeholders and vendors

Nice-to-have

  • Coaching and mentoring team members
  • Customer relationship management
  • Proactive incident identification
  • Continuous learning culture

Key Requirements

  • 6+ years of experience
  • 4+ years in software support engineering
  • Working knowledge of SDLC & Agile processes
  • Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk, BMC remedy)
  • B.E. / B. Tech. / Master's degree in computer science or equivalent

Work Rights

Not specified

Tailored Resume

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