Professional, Product Support

JLL

Ciudad de Mexico, MEX
**
Product support and issue resolution
User experience improvement
Real-time collaboration during us business hours
** JLL is seeking a Professional, Product Support specialist to join their fully remote team in Ciudad de Mexico. The ideal candidate will provide product support, enhance user experience, and contribute to technology improvements within the Capital Markets Technologies Group. **

Job Summary

  • JLL empowers you to shape a brighter way forward by combining world class services, advisory, and technology in real estate.
  • The Product Specialist supports specific products by delivering high quality care, resolving user issues, and enhancing technology through product delivery processes.
  • This remote role requires availability during US business hours and involves creating AI prompts, training users, and maintaining in-depth product expertise.

Matching Summary

Match Score: 75

** JLL is seeking a Professional, Product Support specialist to join their fully remote team in Ciudad de Mexico. The ideal candidate will provide product support, enhance user experience, and contribute to technology improvements within the Capital Markets Technologies Group. **

Skills & Requirements

Must-have

  • Product support and issue resolution
  • User experience improvement
  • Real-time collaboration during US business hours
  • UAT testing and feedback management
  • Generative AI prompt development
  • Customer service and case management

Nice-to-have

  • Continuous learning mindset
  • Strong interpersonal and communication skills
  • Ability to work independently and in teams
  • Organizational and problem solving skills

Key Requirements

  • 1-2+ years product support experience
  • 2+ years experience in supported business lines
  • Availability during US business hours (EST/PST)

Work Rights

Not specified

Tailored Resume

Cover Letter