Cse Regional Digital Operations And Service Delivery Leader M/f
Carrier
Montluel, France
Onsite
End-to-end digital support services
Regional service desk leadership
Factory it/ot operations management
Drive end-to-end performance of digital support services across Europe, covering both corporate environments and manufacturing sites
Job Summary
Drive end-to-end performance of digital support services across Europe, covering both corporate environments and manufacturing sites.
Lead regional service desk and end-user support operations, enhance digital employee experience, and manage factory IT/OT operations.
Partner with regional business and factory leaders to support execution of enterprise transformation initiatives and drive adoption of new tools and platforms.
Matching Summary
Drive end-to-end performance of digital support services across Europe, covering both corporate environments and manufacturing sites.
Skills & Requirements
Must-have
End-to-end digital support services
Regional service desk leadership
Factory IT/OT operations management
Vendor performance management
ITIL-based service management practices
Cross-cultural communication capabilities
Nice-to-have
Customer-centric service culture
Data-driven improvement mindset
Comfort in complex, matrixed environments
Lean and Kaizen promotion
Key Requirements
Bachelor’s degree in Information Technology or related field
10+ years of experience in IT service delivery or operations leadership
Proven experience managing IT services across multiple European countries
Solid understanding of ITIL and service management best practices
Experience managing vendor-delivered and outsourced service models