This role defines the global strategy, standards, and AI-enabled operating model for CRM capabilities, integrating AI-driven intelligence and automation to transform CRM into an intelligent system of engagement and insight
Job Summary
This role defines the global strategy, standards, and AI-enabled operating model for CRM capabilities, integrating AI-driven intelligence and automation to transform CRM into an intelligent system of engagement and insight.
Key responsibilities include defining the global AI strategy for CRM, identifying automation opportunities, measuring AI ROI, and ensuring the process model supports end-to-end customer journeys across various functions.
The position requires strong analytical and operational skills, experience in data-regulated environments, and the ability to lead cross-functional teams and influence senior stakeholders.
Matching Summary
This role defines the global strategy, standards, and AI-enabled operating model for CRM capabilities, integrating AI-driven intelligence and automation to transform CRM into an intelligent system of engagement and insight.
Salary
Base: $178,000 - $307,050 USD; Bonus/Equity: Eligible for long-term incentive program; Benefits: Medical, dental, vision, life insurance, disability, retirement plan, 401(k), paid time off
Skills & Requirements
Must-have
Global CRM AI strategy
AI-driven automation
Customer engagement workflows
Data requirements for AI
Responsible AI governance
Nice-to-have
Inclusive work environment
Patient-centric innovation
Cross-functional team leadership
Executive facilitation skills
Key Requirements
10+ years pharmaceutical/biotech experience
MS in AI Product Management, Data Science, or Advanced Analytics
Experience integrating AI/automation into commercial workflows
Experience operating in data-regulated environments