Solution Support Representative

Netsmart Technologies

Overland Park, KS, United States
First point of contact support
Diagnose and resolve client issues
Strong documentation skills
Provide initial case resolution and routing of incoming support calls

Job Summary

  • Provide initial case resolution and routing of incoming support calls.
  • Attend required training to ensure correct responses to client questions.
  • Netsmart is committed to creating an inclusive environment for all associates.

Matching Summary

Provide initial case resolution and routing of incoming support calls.

Skills & Requirements

Must-have

  • first point of contact support
  • diagnose and resolve client issues
  • strong documentation skills

Nice-to-have

  • healthcare solution support experience
  • collaboration with stakeholders
  • inclusive work environment

Key Requirements

  • Associate degree or equivalent experience
  • At least 1 year of customer service experience
  • Healthcare clinical workflow experience

Work Rights

Not specified

Tailored Resume

Cover Letter