Senior Swat Support Engineer (10am To 7pm Schedule)
Embeda
Costa Rica, Costa Rica
Fully remote
Workday platform support
Integration performance troubleshooting
Customer case management
As a SWAT Support Analyst, you will diagnose and troubleshoot highly technical software issues and collaborate with multiple stakeholders to resolve them
Job Summary
As a SWAT Support Analyst, you will diagnose and troubleshoot highly technical software issues and collaborate with multiple stakeholders to resolve them.
The SWAT Support Team proactively identifies potential performance issues and ensures outstanding customer experience through timely communication and escalation.
Workday offers a flexible work approach combining in-person and remote time to deepen connections and enable teams to do their best work.
Matching Summary
As a SWAT Support Analyst, you will diagnose and troubleshoot highly technical software issues and collaborate with multiple stakeholders to resolve them.
Skills & Requirements
Must-have
Workday platform support
Integration performance troubleshooting
Customer case management
Use of SoapUI and Postman
Use of Splunk and Kibana
10am to 7pm Costa Rica schedule
On-call rotation participation
Nice-to-have
Strong verbal and written communication
Analytical and problem solving skills
Team player with collaborative mindset
Ability to absorb new technologies quickly
Experience in fast paced dynamic environment
Key Requirements
2+ years experience with ERP applications
4+ years enterprise software support experience
Experience with HCM, Payroll, or Financials ERP systems