Leading technical team through incident management
Root cause analysis expertise
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Kyndryl is seeking a Senior Associate, Team Lead for their Service Desk, focused on leading technical teams to deliver exceptional services and optimize workflows. The role requires a blend of technical expertise and strong interpersonal skills, with an emphasis on customer success and agile practices.
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Job Summary
The role involves leading squads to deliver exceptional end-to-end services while optimizing workflows and eliminating bottlenecks.
Candidates must possess deep technical expertise to champion high-quality deliverables throughout the technical services life-cycle.
Kyndryl offers a dynamic hybrid-friendly culture with Be Well programs supporting financial, mental, physical, and social health.
Matching Summary
Match Score: 75
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Kyndryl is seeking a Senior Associate, Team Lead for their Service Desk, focused on leading technical teams to deliver exceptional services and optimize workflows. The role requires a blend of technical expertise and strong interpersonal skills, with an emphasis on customer success and agile practices.
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Skills & Requirements
Must-have
5 years technical resolution support
leading technical team through incident management
root cause analysis expertise
fluent English verbal and email communication
Nice-to-have
growth mindset and personal development focus
customer-focused approach to success
inclusive borderless working style
experience with ITIL driven service organization
Key Requirements
5 years of technical resolution and support experience
Industry recognized certifications in Public/Private Cloud or Mainframe
Proven experience leading technical teams in incident and problem management